Whenever you are leaving the EU from a country different to the one you did the purchase (example you did a Tax Free purchase in Italy but you are leaving the European Union from Spain) the process is not automatic. This happens because the boarders are not connected so you must follow this steps:
📌 Customs validation in non-digitalized EU countries
If you are leaving from an EU country other than the one you did the purchase, customs clearance is done with a physical ink stamp instead of a digital process.
⚠️ Important: You must print your DER (Tax Free invoice)
In case you are leaving EU through a different country than the one you did the purchase you must print you invoice to be able to validated in other EU country customs.
📸 What you need to do:
Take a clear picture of your stamped invoice and send it to us through:
Email: [email protected]
If we do not receive a picture of your stamped invoice, it will be treated as no approval, and the VAT will be charged.
🚀 No need to mail the invoice!
STAMP is a fully digital system, just send us the photo!
Instructions for travelers with flight connections
✈️ For international travelers leaving the EU:
You must get customs approval at your last airport within the EU before departing for a non-EU country.
⚠️ If you have a tight transfer:
You can try to get customs clearance at the first EU airport you land in. However, this is not guaranteed, so plan accordingly.