How it works in Spain: validation is fully digital through the DIVA system run by the Agencia Tributaria (AEAT). Travelers validate the electronic refund document (DER, also called the DIVA form) at self-service DIVA screens, located landside in the check-in area, before checking in their baggage. If a form cannot be validated at the screen, the traveler goes to the Guardia Civil (Civil Guard) stamping office next to the screens, presenting the goods, the invoice and the passport.
Main Airports in Spain (A to Z)
ALICANTE / Alicante-Elche Miguel Hernandez (ALC)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
ASTURIAS / Asturias (OVD)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
BARCELONA / Josep Tarradellas Barcelona-El Prat (BCN)
Location: DIVA validation screens in the check-in areas of T1 and T2, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
BILBAO / Bilbao (BIO)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
FUERTEVENTURA / Fuerteventura (FUE)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
Canary Islands note: the Canaries are outside the EU VAT area. DIVA validation here covers goods bought in mainland Spain or the Balearics being taken out of the VAT area; Canary residents also pre-stamp DIVA forms on arrival and settle IGIC before the VAT refund is released.
GIRONA / Girona-Costa Brava (GRO)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
GRAN CANARIA / Gran Canaria (LPA)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
Canary Islands note: the Canaries are outside the EU VAT area. DIVA validation here covers goods bought in mainland Spain or the Balearics being taken out of the VAT area; Canary residents also pre-stamp DIVA forms on arrival and settle IGIC before the VAT refund is released.
IBIZA / Ibiza (IBZ)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
LANZAROTE / Cesar Manrique-Lanzarote (ACE)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
Canary Islands note: the Canaries are outside the EU VAT area. DIVA validation here covers goods bought in mainland Spain or the Balearics being taken out of the VAT area; Canary residents also pre-stamp DIVA forms on arrival and settle IGIC before the VAT refund is released.
MADRID / Adolfo Suarez Madrid-Barajas (MAD)
Location: DIVA validation screens in the check-in areas of the terminals (T1 and T4 handle most non-EU departures), with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
MALAGA / Malaga-Costa del Sol (AGP)
Location: DIVA validation screens in the check-in area (T3 departures), with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
MENORCA / Menorca (MAH)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
MURCIA / Region de Murcia International (RMU)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
PALMA DE MALLORCA / Palma de Mallorca (PMI)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
REUS / Reus (REU)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
SANTANDER / Seve Ballesteros-Santander (SDR)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
SANTIAGO DE COMPOSTELA / Santiago-Rosalia de Castro (SCQ)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
SEVILLA / Sevilla (SVQ)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
TENERIFE NORTE / Tenerife Norte-Ciudad de La Laguna (TFN)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
Canary Islands note: the Canaries are outside the EU VAT area. DIVA validation here covers goods bought in mainland Spain or the Balearics being taken out of the VAT area; Canary residents also pre-stamp DIVA forms on arrival and settle IGIC before the VAT refund is released.
TENERIFE SUR / Tenerife Sur (TFS)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
Canary Islands note: the Canaries are outside the EU VAT area. DIVA validation here covers goods bought in mainland Spain or the Balearics being taken out of the VAT area; Canary residents also pre-stamp DIVA forms on arrival and settle IGIC before the VAT refund is released.
VALENCIA / Valencia (VLC)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)
ZARAGOZA / Zaragoza (ZAZ)
Location: DIVA validation screens in the check-in area, with the Guardia Civil stamping office beside them (confirm exact location)
Hours: not available (self-service screens available during terminal operating hours; Guardia Civil office hours vary)
Email: not published per airport (see note above)
Phone: not published per airport (AENA information: +34 91 321 1000)