Our service commission
This is the fee we charge for processing your tax free refund. You can read more in our pricing information.
Reclaimed VAT on a rejected form
If you already received your VAT refund (for example, straight away in store or to your card) but customs did not validate your tax free form in time, the refund is no longer valid. In that case we reclaim the VAT that was advanced to you. The amount will be close to the refund you received earlier.
Rejection fee
When a tax free form is rejected, a separate fee also applies, equal to 8% of the VAT. On your statement it may appear as "Stamp rejection fee." This fee usually shows up alongside the reclaimed VAT charge above. You agreed to it when accepting our terms and conditions.
How to check a charge
To match a charge to a purchase:
Compare the date and amount with your recent tax free shopping.
Remember that the charge is made to the same card you registered with Stamp.
Still don't recognize the charge?
If the charge does not match any tax free purchase, please contact us before opening a dispute with your bank. In most cases we can explain or resolve it quickly.
To help us find your charge faster, please have ready:
The date and amount of the charge
The last 4 digits of the card charged
Your passport number, or your invoice or refund document reference
Email: [email protected]